Exclusive Services
Contact Information
For questions or concerns regarding this policy or to initiate a refund request, please contact us at:
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1
Eligibility for Refunds
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Damaged or Defective Goods:
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If your shipment arrives with damaged or defective beans, you must notify us within 7 days of receipt.
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Evidence of damage (e.g., photographs, videos, or documentation) must be provided to process your claim.
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If you receive an incorrect order (e.g., wrong coffee variety or quantity), please contact us within 7 days of receipt to arrange for a replacement or refund.
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Non-Delivery:
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If your order has not been delivered within the estimated timeframe and tracking information shows no movement for more than 14 days, please contact us for resolution.
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2
Non-Refundable Circumstances
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Change of Mind: We do not accept returns or provide refunds for orders due to a change of mind.
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Improper Storage or Use: Refunds will not be issued for beans that have been improperly stored, handled, or used after delivery.
3
Refund Process
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Contact Us: Send your refund request, along with supporting evidence, to [insert contact email or phone number]. Include your order number and a detailed description of the issue.
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Evaluation: Our team will evaluate your claim within 5 business days of receiving all necessary information.
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Resolution: If your claim is approved, we will offer one of the following options:
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Replacement of the product.
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Full or partial refund to your original payment method.
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Credit towards a future purchase.
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4
Shipping Costs
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If a refund or replacement is approved due to an error on our part (e.g., incorrect or defective goods), we will cover the return shipping costs.
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For all other cases, the customer is responsible for shipping costs associated with returns.
Updates to the Policy
Thank you for choosing Rocky Mountain Coffee Exports. We value your business and are here to ensure a smooth and satisfactory experience.