Damaged or Defective Goods:

• If your shipment arrives with damaged or defective beans, you must notify us within 7 days of receipt.

• Evidence of damage (e.g., photographs, videos, or documentation) must be provided to process your claim.

Incorrect Orders:

• If you receive an incorrect order (e.g., wrong coffee variety or quantity), please contact us within 7 days of receipt to arrange for a replacement or refund.

Non-Delivery:

• If your order has not been delivered within the estimated timeframe and tracking information shows no movement for more than 14 days, please contact us for resolution.